SHIPPING CHARGES & POLICIES

We aim for timely deliveries; however, occasional delays may occur due to carrier issues or unforeseen circumstances. Please monitor your package using the provided tracking number. Should you observe a significant delay, contact us at allstaff@vermontviolins.com or text us at 802-648-6371. We will investigate the delay and provide updates. Please be aware that for certain high-value replacement shipments, we may request a credit card number to hold on file. In cases where clients have opted for USPS's slower shipping option, and we are not charging for the replacement shipment, we may require a 30-day waiting period before reshipping. Replacements are not always guaranteed.

If you suspect your package is lost, please contact us immediately at allstaff@vermontviolins.com or text us at 802 648 6371. We will initiate a trace with the carrier to locate your package.

If your tracking indicates delivery but you haven't received your package, please follow these steps:

1. Check with your neighbors: Sometimes, packages are delivered to nearby addresses by mistake.

2. Contact your local post office or carrier: They may have additional information about the delivery.

3. Contact us at allstaff@vermontviolins.com or text us at 802 648 6371 within 3 to 4 working days of the reported delivery: We will investigate the issue and work with the carrier to resolve it. Please be aware that we are not responsible for lost or stolen packages once a shipment is marked as delivered, but we will do everything within our power to help.

If your package arrives with missing products, please text us at 802 648 6371 immediately. Provide your order number and a list of the missing items. We will investigate the discrepancy and arrange for the missing products to be shipped or provide a refund.

Accidents can happen during transit. If the box appears to be significantly damaged, take a photo of it before you open it. If the deliveryperson will wait for you, open the box and inspect the contents to see if anything is actually broken. NOTE THE DAMAGED BOX ON any forms you are asked to sign.  Or write: "RECEIVED PENDING INSPECTION: DAMAGED BOX"  on the paperwork you are signing.

You won't always be home when the box arrives.  No worries, just Contact us at allstaff@vermontviolins.com or text us at 802 648 6371 within 3 to 4 days of delivery.

We will work with you on a case-by-case basis and communicate with the shipping company to resolve the issue. Depending on the extent of the damage and the value of the product, we will arrange for a replacement or a partial/full refund. Please be aware that for certain high-value replacement shipments, we may request a credit card number to hold on file. We may require a 30-day waiting period before reshipping. Also, Replacements are not always guaranteed.